Baby Swimmers is a Limited Liability Partnership number OC372841 and is registered in England and Wales. Our registered office is Swatton Barn, Badbury, Swindon, Wiltshire, SN4 0EU.
Baby Swimmers LLP is a Data Controller and our contact numbers are 0808 1334455 or 0333 8008345 and our email address is firstname.lastname@example.org.
Baby Swimmers also incorporates Swimmers Academy and uses two website, www.babyswimmers.co.uk and www.swimmersacademy.co.uk
What type of information we have
We currently collect and process the following information:
We ask for information which will include your name as parent, or carer and the name of the child you are bringing to our classes, together with their date of birth and any medical details we should be aware of. The details we collect include your home address, email address, contact number and an emergency contact name and number. This is to ensure we can fully provide the service or goods you have requested. All the details you provide are for the sole use of Baby Swimmers and are not transferred to a third party.
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We provide our service of swimming classes and may need to contact you by email, phone or text if we have to query any details with you or to advise you of any important changes to your swimming class, a cancellation or rebooking for subsequent terms. We may also ask you for feedback on classes and services. If you attend our classes, we will also contact you to let you know about other products, special offers and services we offer and will let you know when our next photo shoots are taking place and any special offers associated with these too.
We provide an online shop and also take orders over the phone for our products and services. The information we collect will include your name, address and credit or debit card information in order to process your order and send it out to you. Your payment details are input into a specialist third party secure payment gateway. The only details retained by Baby Swimmers are the last 4 digits of your card for reference purposes and to ensure future recurring payments are processed correctly. When payments are made through our online shop this is exclusively through the specialist secure online portal, which Baby Swimmers does not have access to. We do not sell or share this information to others in any way.
Please refer to this link https://www.babyswimmers.co.uk/cookies/index
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) a contractual obligation.
(b) a vital interest.
If you require further details on how we process your data you can request this by emailing email@example.com
What we do with the information we have
How we store your information
Your information is securely stored at the Baby Swimmers office and through our online administration system.
Your information will be held as long as we provide a service to you whilst you attend our classes. We will hold paper files for 1 year following your last class or contact with us, after which they will be disposed of securely. Any online details will be deactivated on finishing your classes with us, however they will remain on our database for 5 years following your last class with us, after which time they will be deleted. If you prefer not to be contacted in the future, please email us at firstname.lastname@example.org and we will remove your details from our data base.
Data protection and your rights
Reasonable measures are taken to protect personal information from access by unauthorised persons, however we cannot guarantee the security of your personal data submitted by email or through our website, therefore any transmission is at your own risk.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at email@example.com or 03338008345 if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113