Terms of service

The following terms and conditions act as the agreement between the customer ("you") and Baby Swimmers ("us"). Please read these terms and conditions carefully. By using our online services you agree that you have read, understood and accepted these terms and conditions. If you do not wish to be bound by them then please DO NOT join Us as a member and leave this website immediately!

These terms and conditions become legally binding when you use our online services.
Baby Swimmers runs classes in line with the school term in your area. Classes are £10 per class for babies and £9 per class for toddlers paid termly in advance. If you are unable to attend for any reason, your payment is non refundable, non transferable and cannot be carried over to a new term.

Your place will be automatically rebooked for the new term and payment taken on a specified date, unless an email or phone call is received within the required time to confirm you no longer require a place. (normally 3 weeks before the end of each term) You will receive reminders for this, so you have plenty of time to advise us if you do not wish to carry on. If the time or day of your class needs to be changed you will be contacted first to ensure you are happy with this.

Please note that payments for classes are non refundable once the new term has started. If you cancel before the new term begins you will receive a refund less £20 admin fee. Also discounts or refunds will not be available if you are unable to attend classes due to holidays or sickness, as our costs remain the same whether or not everyone is able to attend. Classes cannot be carried forward to the new term, except in exceptional circumstances.

Payment is over the phone by debit or credit card which will be kept on record and used for each new term.
If a class is cancelled due to adverse weather conditions, sickness or soiling in the pool, or due to other unforseen circumstances a replacement class will be offered to you. Please note a refund will not be available.

Baby Swimmers reserves the right to vary the terms and conditions of this agreement at any time. Any such changes will be posted online and sent to all current members by email. By the use of the website after such changes are implemented you are deemed to have accepted the changes to the terms and conditions as if they were the original terms and conditions. Please review these terms and conditions at regular intervals to ensure you are aware of any changes made to them.

The privacy of the contact details that you provide to us will be respected at all times. The email address that you provide to us will NOT be disclosed to any third parties.

The contents of the BabySwimmers web pages are subject to copyright. You may not copy, reproduce, display, broadcast, transmit, make available for retrieval or otherwise use the content in any way except for your own personal use.

Baby Swimmers cannot assume responsibility for any external website or other document to which a link is provided.

Privacy policy

Baby Swimmers LLP are committed to protecting your privacy and because we gather information from you, this privacy statement sets out the information we gather and how we use it.

Baby Swimmers is a Limited Liability Partnership number OC372841 and is registerd in England and Wales. Our registered office is Swatton Barn, Badbury, Swindon, Wiltshire, SN4 0EU.

If you need to contact us, our telephone numbers are 0808 1334455 or 0333 8008345 and our email address is info@babyswimmers.co.uk.

Baby Swimmers also incorporates Swimmers Academy and uses two website, www.babyswimmers.co.uk and www.swimmersacademy.co.uk

Our Purpose
We provide our service of swimming classes and may need to contact you by email, phone or text if we have to query any details with you or to advise you of any changes to your swimming class or if there has been a cancellation. We will also contact you with rebooking details for each new term and let you know when our photo shoots are taking place.

We also provide an on line shop and we use the information we collect about you to process web site transactions. We collect your name and location information so that we can send your order to you (if you order our products). We do not sell or share this information to others in any way.

Using and sharing your personal information:

By contacting us, registering your details or placing an order, either through our website, by email or phone, you consent to the collection and use of the information you provide under the terms of this policy, which is for the sole use of Baby Swimmers LLP. Personal Information such as contact details and medical information that you provide is not transferred to a third party.

Payments

We collect payment details for classes over the phone which is input into a specialist third party secure payment gateway. The only details retained by Baby Swimmers is the last 4 digits of your card for reference purposes and to ensure future reoccurring payments are processed correctly. When payments are made through our on-line shop this is exclusively through the specialist secure on line portal, which Baby Swimmers does not have access to.

The special category data we hold regarding health issues is only passed to the teacher of your class to ensure the health and safety of yourself or child should you need medical assistance. This information is not passed to any third parties.

Data Use and Retention

We will use the information we hold to contact you with any updates to your class or for your feedback on classes and services. Your information will be held as long as we provise a service to you whilst you attend our classes and for 1 year following your last class or contact with us. This information will be used to let you know about special offers and classes available to you. If you prefer not to be contacted in the future, please let us know and we will remove your details from our data base.
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