Privacy policy
Baby Swimmers LLP is committed to protecting your privacy and because we gather information from you, this privacy policy sets out the information we collect and relates to any and all personal data that you provide to us and how we use it. By completing our online form, registering your interest or placing an order, either through our website, by email or phone you consent to the collection, use and transfer of your information under the terms of this policy, which is for the sole use of Baby Swimmers LLP.
Baby Swimmers is a Limited Liability Partnership number OC372841 and is registered in England and Wales. Our registered office is Swatton Barn, Badbury, Swindon, Wiltshire, SN4 0EU.
Baby Swimmers LLP is a Data Controller and our contact numbers are 0808 1334455 or 0333 8008345 and our email address is info@babyswimmers.co.uk.
Baby Swimmers also incorporates Swimmers Academy and uses two website, www.babyswimmers.co.uk and www.swimmersacademy.co.uk
What type of information we have
We currently collect and process the following information:
We ask for information which will include your name as parent, or carer and the name of the child you are bringing to our classes, together with their date of birth and any medical details we should be aware of. The details we collect include your home address, email address, contact number and an emergency contact name and number. This is to ensure we can fully provide the service or goods you have requested. All the details you provide are for the sole use of Baby Swimmers and are not transferred to a third party.
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We provide our service of swimming classes and may need to contact you by email, phone or text if we have to query any details with you or to advise you of any important changes to your swimming class, a cancellation or rebooking for subsequent terms. We may also ask you for feedback on classes and services. If you attend our classes, we will also contact you to let you know about other products, special offers and services we offer and will let you know when our next photo shoots are taking place and any special offers associated with these too.
We provide an online shop and also take orders over the phone for our products and services. The information we collect will include your name, address and credit or debit card information in order to process your order and send it out to you. Your payment details are input into a specialist third party secure payment gateway. The only details retained by Baby Swimmers are the last 4 digits of your card for reference purposes and to ensure future recurring payments are processed correctly. When payments are made through our online shop this is exclusively through the specialist secure online portal, which Baby Swimmers does not have access to. We do not sell or share this information to others in any way.
Please refer to this link https://www.babyswimmers.co.uk/cookies/index
for information on how we collect and use cookies and analytics on the Baby Swimmers Website.
GDPR
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) a contractual obligation.
(b) a vital interest.
If you require further details on how we process your data you can request this by emailing info@babyswimmers.co.uk
What we do with the information we have
We use the information that you have given us in order to contact you with any important updates to your class, rebooking for subsequent terms or for your feedback on classes and services. Your teacher will have your name, child's name, date of birth and any medical details. The special category data we hold regarding health issues is only passed to the teacher of your class to ensure the health and safety of yourself or child should you need medical assistance. We will only share your information where we are legally obliged to do so or where an emergency situation arises. We use a third party for our photo shoots who will have their own privacy policy. If you attend a photo shoot you will be asked to complete a separate registration form which will be sent directly to the photographer for the purposes of the photo shoot only. We do not accept any liability or responsibility in terms of the privacy and security practices of any third party and suggest you visit their website for information on their privacy statement.
How we store your information
Your information is securely stored at the Baby Swimmers office and through our online administration system.
Your information will be held as long as we provide a service to you whilst you attend our classes. We will hold paper files for 1 year following your last class or contact with us, after which they will be disposed of securely. Any online details will be deactivated on finishing your classes with us, however they will remain on our database for 5 years following your last class with us, after which time they will be deleted. If you prefer not to be contacted in the future, please email us at info@babyswimmers.co.uk and we will remove your details from our data base.
Data protection and your rights
Reasonable measures are taken to protect personal information from access by unauthorised persons, however we cannot guarantee the security of your personal data submitted by email or through our website, therefore any transmission is at your own risk.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@babyswimmers.co.uk or 03338008345 if you wish to make a request.
How to complain
Email info@babyswimmers.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Changes to this privacy policy
This privacy policy was published on 18th May 2018 and last updated on 29th April 2020.
This privacy policy may change from time to time and, if it does, the up-to-date version will always be available on our website.
